Privacy Policy

Effective date: July 9, 2026

Best Up ("Best Up," "we," "us," or "our") provides a software platform that digitizes the dealership "up system" — the rotation that determines which sales representative assists the next customer — along with related reporting, messaging, and management tools (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our websites, our web application, and our iOS and Android applications.

Best Up is a business-to-business service. In most cases we process information on behalf of the dealership or dealer group that has subscribed to the Service (your employer), which controls that data. If you have questions about how your dealership uses information in Best Up, please contact your manager or administrator.

1. Information We Collect

Account information. Name, email address, phone number, profile photo, job role, and authentication credentials, collected when you or your dealership creates your account.
Dealership organization data. Your dealership's name, store configuration, rotation settings, team roster, and role assignments within the organization.
Queue and activity records. Up-list positions, availability statuses (such as available, with customer, on break, off shift), rotation events, dispositions logged after customer interactions (such as test drive, proposal, manager introduction, sold), timestamps, and related activity logs.
Messages. The contents of messages you send and receive through the Service's team messaging features.
Usage and device information. Log data such as IP address, device and browser type, operating system, app version, and interactions with the Service, used for security, troubleshooting, and improving the Service.
Location verification. If your dealership enables a showroom boundary, we process your foreground device location when you submit a protected queue action to determine whether the device is inside that boundary. Best Up does not continuously or in the background track your location, and the precise coordinates submitted for a check are not stored in your dealership records.
Demo and contact requests. If you request a demo or contact us, we collect the details you submit, such as your name, work email, dealership name, phone number, and message.

2. How We Use Information

To provide, operate, maintain, and secure the Service.
To run the up-list rotation, generate reports and analytics for your dealership, and deliver notifications and messages.
To enforce dealership-configured location boundaries for protected showroom queue actions.
To respond to inquiries, provide customer support, and schedule demos.
To monitor performance, debug issues, and improve the Service.
To comply with legal obligations and enforce our agreements.

3. How Information Is Shared

We do not sell personal information. We share information only in the following circumstances:

Within your dealership. Queue positions, statuses, dispositions, activity logs, and messages are visible to authorized members of your dealership's organization, such as your managers and teammates, according to the roles your dealership configures.
Service providers. We use trusted subprocessors to operate the Service, including Clerk (authentication and user management), Convex (database and backend infrastructure), and Vercel and Expo (application hosting and delivery). These providers process data only as needed to provide their services to us.
Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or where necessary to protect our rights, users, or the public.
Business transfers. If Best Up is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Data Retention

We retain information for as long as your dealership's account is active or as needed to provide the Service, resolve disputes, and comply with legal obligations. Queue and activity records are retained so your dealership can access historical reports. When a dealership terminates its subscription, we delete or de-identify its data within a commercially reasonable period, except where retention is required by law.

5. Security

We use industry-standard safeguards to protect information, including encryption in transit, access controls, and role-based permissions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You can review and update your account information in the app's profile settings. Depending on where you live, you may have rights to access, correct, delete, or export your personal information. Because we process most data on behalf of your dealership, we may direct requests concerning that data to your dealership's administrator. To exercise your rights or ask questions, contact us at team@bestuplist.com.

7. Children's Privacy

The Service is intended for use by dealership employees and is not directed to children under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email before the changes take effect. The "Effective date" above indicates when this policy was last revised.

9. Contact Us

Best Up is operated from the State of Florida, USA. If you have any questions about this Privacy Policy or our data practices, contact us at team@bestuplist.com.

Effective date: July 9, 2026

1. Information We Collect

Account information. Name, email address, phone number, profile photo, job role, and authentication credentials, collected when you or your dealership creates your account.

Dealership organization data. Your dealership's name, store configuration, rotation settings, team roster, and role assignments within the organization.

Queue and activity records. Up-list positions, availability statuses (such as available, with customer, on break, off shift), rotation events, dispositions logged after customer interactions (such as test drive, proposal, manager introduction, sold), timestamps, and related activity logs.

Messages. The contents of messages you send and receive through the Service's team messaging features.

Usage and device information. Log data such as IP address, device and browser type, operating system, app version, and interactions with the Service, used for security, troubleshooting, and improving the Service.

Location verification. If your dealership enables a showroom boundary, we process your foreground device location when you submit a protected queue action to determine whether the device is inside that boundary. Best Up does not continuously or in the background track your location, and the precise coordinates submitted for a check are not stored in your dealership records.

Demo and contact requests. If you request a demo or contact us, we collect the details you submit, such as your name, work email, dealership name, phone number, and message.

2. How We Use Information

To provide, operate, maintain, and secure the Service.

To run the up-list rotation, generate reports and analytics for your dealership, and deliver notifications and messages.

To enforce dealership-configured location boundaries for protected showroom queue actions.

To respond to inquiries, provide customer support, and schedule demos.

To monitor performance, debug issues, and improve the Service.

To comply with legal obligations and enforce our agreements.

3. How Information Is Shared

We do not sell personal information. We share information only in the following circumstances:

Within your dealership. Queue positions, statuses, dispositions, activity logs, and messages are visible to authorized members of your dealership's organization, such as your managers and teammates, according to the roles your dealership configures.

Service providers. We use trusted subprocessors to operate the Service, including Clerk (authentication and user management), Convex (database and backend infrastructure), and Vercel and Expo (application hosting and delivery). These providers process data only as needed to provide their services to us.

Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or where necessary to protect our rights, users, or the public.

Business transfers. If Best Up is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Data Retention

6. Your Choices and Rights