Terms of Service

Effective date: October 24, 2026

These terms are the rules for using Best Up. By signing up for or using Best Up, you agree to them. If you sign up for a dealership, you confirm that you can agree for that dealership. In these terms, "you" means that dealership and its users.

1. Who runs Best Up

Best Up is run by Kai Ishii, a sole proprietor in Florida, USA. In these terms, "Best Up," "we," and "us" mean Kai Ishii.

2. What Best Up does

Best Up is a digital up system for car dealerships. It keeps a live, shared queue of sales reps, so everyone knows who helps the next customer. It also covers rep availability, visit outcomes, reports, activity logs, and team messaging. Best Up works on the web and in our iPhone, iPad, and Android apps. We may improve or change Best Up over time. We will not take away its core features during a paid subscription without telling you first.

3. Accounts

Keep your account details accurate and your sign-in private.
Your dealership is responsible for what happens under its users' accounts.
Dealership admins control who has access. Remove access when someone leaves.
Users must be 16 or older.

4. Price and billing

Best Up costs $199 per month per store, in US dollars (USD).
Each store gets unlimited reps.
We bill monthly through Stripe.
Your subscription renews automatically each month until you cancel.
Prices do not include taxes. You pay any taxes that apply.
We will give you at least 30 days' notice before we change the price. A new price starts at your next renewal.

5. Cancellation and refunds

There is no contract. You can cancel anytime.
To cancel, email team@bestuplist.com.
Cancellation takes effect at the end of your current billing period.
We do not give refunds for partial months.
Fees already paid are non-refundable, except where the law requires a refund.

Our Refund & Cancellation Policy has the details.

6. Suspension

If you do not pay, we may suspend your access until your account is paid.
If you seriously break these terms, we may suspend or end your access. We will give you reasonable notice to fix the problem first, unless we must act right away to protect Best Up or other customers.

7. Acceptable use

Do not:

Use Best Up to break the law or anyone's rights.
Try to get into other dealerships' data or our systems without permission.
Disrupt Best Up or slow it down for others.
Copy, resell, or reverse engineer Best Up, unless the law allows it.
Upload malicious code or send unlawful or abusive messages.

8. Your data

Your dealership owns the data it puts into Best Up. This includes rosters, queue and activity records, visit outcomes, and messages.
You let us store and process that data only to run and improve Best Up.
We do not sell personal data.
After your subscription ends, you can ask for a copy of your data within 30 days. After that, we may delete it.

Our Privacy Policy explains how we handle personal information.

9. Our property

Best Up's software, design, and content belong to us. Your data belongs to your dealership. While you subscribe, you may use Best Up under these terms. If you send us feedback, we may use it freely.

10. Best Up is provided "as is"

Best Up is provided "as is" and "as available." To the extent the law allows, we make no promises or warranties, express or implied. This includes warranties of merchantability, fitness for a particular purpose, and non-infringement. We work to keep Best Up running, but we cannot promise it will always be available or free of errors.

11. Limit of liability

To the extent the law allows, neither you nor we are liable for indirect, incidental, special, consequential, or punitive damages. This includes lost profits, revenue, or data.
Our total liability is limited to the fees you paid us for Best Up in the 12 months before the event that caused the claim.

12. Claims from others

You will defend us against claims from others that come from your data or from using Best Up against these terms or the law.
We will defend you against claims from others that Best Up, as we provide it, infringes their intellectual property.

13. Governing law

Florida law governs these terms, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts in Florida.

14. Changes to these terms

We may update these terms. For important changes, we will tell you in Best Up or by email at least 30 days before they take effect. If you keep using Best Up after that, you accept the new terms.

15. Contact

Questions about these terms? Email team@bestuplist.com or call 786-305-5161.

2. What Best Up does

4. Price and billing

Best Up costs $199 per month per store, in US dollars (USD).

Each store gets unlimited reps.

We bill monthly through Stripe.

Your subscription renews automatically each month until you cancel.

Prices do not include taxes. You pay any taxes that apply.

We will give you at least 30 days' notice before we change the price. A new price starts at your next renewal.

5. Cancellation and refunds

There is no contract. You can cancel anytime.

To cancel, email team@bestuplist.com.

Cancellation takes effect at the end of your current billing period.

We do not give refunds for partial months.

Fees already paid are non-refundable, except where the law requires a refund.

8. Your data

Your dealership owns the data it puts into Best Up. This includes rosters, queue and activity records, visit outcomes, and messages.

You let us store and process that data only to run and improve Best Up.

We do not sell personal data.

After your subscription ends, you can ask for a copy of your data within 30 days. After that, we may delete it.

Our Privacy Policy explains how we handle personal information.

10. Best Up is provided "as is"